Terms of service

NOVAQ Terms of Service

Introduction

Welcome to NOVAQ. These Terms of Service govern your access to and use of our website, online store, products, and related services.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Acceptance of Terms

By using the NOVAQ website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these terms, you should not access or use our website or services.

Use of Our Services

You agree to use the NOVAQ website and services only for lawful purposes and in accordance with applicable laws and regulations.

By placing an order, you confirm that you are legally capable of entering into a binding agreement. If you are under the legal age required in your country or region, you may only use our services with the involvement or supervision of a parent or legal guardian.

Product Information

We make every reasonable effort to ensure that product descriptions, photographs, specifications, ingredients, instructions, pricing, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on lighting, screen settings, packaging updates, or other factors.

NOVAQ reserves the right to update or correct product information at any time without prior notice.

Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase

  • Discontinue products without prior notice

  • Modify product specifications or packaging

  • Cancel an order if a product becomes unavailable

If we are unable to fulfil a paid order, we will arrange an appropriate refund for the affected item or order.

Pricing

All prices are displayed in the currency indicated on our website.

NOVAQ reserves the right to change product prices, promotions, discounts, and offers at any time without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is successfully submitted.

Orders

When placing an order with NOVAQ, you agree to provide accurate, complete, and current information, including your:

  • Full name

  • Delivery address

  • Contact number

  • Email address

  • Payment information where applicable

Providing incorrect or incomplete information may result in delays, unsuccessful delivery, or cancellation of your order.

Receiving an order confirmation does not necessarily mean that we have accepted the order. NOVAQ reserves the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product unavailability, or incorrect customer information.

Payment

Payment must be completed using one of the payment methods available during checkout.

You agree to provide valid and authorized payment information.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, NOVAQ may suspend or cancel the corresponding order.

Shipping and Delivery

We aim to process and deliver orders as efficiently as possible.

Where a 1 to 2 business day delivery estimate is displayed, this should be considered an estimated delivery timeframe rather than a guaranteed delivery date.

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • Public holidays

  • Weather conditions

  • Incorrect or incomplete addresses

  • Customer availability

  • Circumstances outside NOVAQ's reasonable control

Shipping fees, free-shipping thresholds, and estimated delivery times will be communicated on the website or during checkout where applicable.

NOVAQ cannot be held responsible for courier delays that are outside our reasonable control.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Returns and Refunds Policy.

Please review the Returns and Refunds Policy before placing your order.

Returns and Refunds Policy:
[INSERT NOVAQ REFUND POLICY LINK]

Any money-back guarantee offered by NOVAQ will be subject to the specific eligibility requirements, time limits, exclusions, and procedures stated in the applicable guarantee or refund policy.

Product Use

Customers are responsible for reading and following all product instructions, usage recommendations, warnings, and care instructions provided by NOVAQ.

Individual experiences and results may vary.

Unless explicitly stated and supported by appropriate evidence, information provided on our website should not be interpreted as a guarantee of specific hair-growth results or as medical advice.

If you have a medical condition, skin condition, known sensitivity, or concerns regarding the use of a product, consider seeking advice from an appropriate healthcare professional before use.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity conducted through your account unless unauthorized access has been reported to us.

If you believe your account has been accessed without authorization, please contact NOVAQ customer support as soon as possible.

Intellectual Property

All content appearing on the NOVAQ website, including but not limited to:

  • Brand names

  • Logos

  • Product photography

  • Graphics

  • Website design

  • Written content

  • Videos

  • Packaging designs

  • Product descriptions

is owned by, licensed to, or used with permission by NOVAQ unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, commercially exploit, or use NOVAQ content without prior written permission.

Prohibited Activities

You may not use our website to:

  • Conduct unlawful or fraudulent activities

  • Provide false information

  • Attempt unauthorized access to our systems

  • Introduce viruses, malware, or harmful technology

  • Interfere with the operation or security of the website

  • Copy or commercially exploit NOVAQ content without authorization

  • Attempt to place fraudulent or abusive orders

We reserve the right to restrict access where misuse is detected.

Limitation of Liability

To the maximum extent permitted by applicable law, NOVAQ and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website, services, or products.

Nothing in these Terms is intended to exclude or restrict any rights or liabilities that cannot legally be excluded under applicable consumer protection laws.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold NOVAQ, its affiliates, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, or expenses arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of another party.

Third-Party Services

Our website may use third-party services such as:

  • Payment processors

  • Courier companies

  • Analytics providers

  • Ecommerce platforms

  • Marketing platforms

Your use of certain third-party services may also be subject to their own terms and privacy policies.

NOVAQ is not responsible for the operation of third-party websites or services that are outside our control.

Modifications to These Terms

NOVAQ reserves the right to modify or update these Terms of Service when necessary.

Updated terms will become effective once they are published on our website unless otherwise stated.

Your continued use of our website after changes are published constitutes acceptance of the revised terms.

Termination

We reserve the right to restrict, suspend, or terminate access to our website or services where we reasonably believe that these Terms have been violated, fraudulent activity has occurred, or continued access may cause harm to NOVAQ or another party.

Governing Law

These Terms of Service will be governed by the laws applicable to the jurisdiction in which NOVAQ's operating business entity is registered, together with any mandatory consumer protection laws that apply to the customer.

Contact Us

If you have questions regarding these Terms of Service, please contact us:

NOVAQ Customer Support
Email: hello@trynovaq.com

Last updated: August 2026